Last updated: September 19, 2026
Not happy with your order? You can return it within 30 days of delivery. Items need to be unworn, unwashed and in resellable condition, and should come back in their original packaging where there is one.
Return shipping is paid by the customer. If your order arrived damaged or we made a mistake with it, we’ll cover the cost of sending it back.
Email contact@shatteredtearmusic.com with your order number and what you would like to return, and we will tell you where to send it. Once it reaches us, the refund goes back the way you paid.
Custom and made-to-order merchandise is made just for you, so it can’t be refunded. If there’s a problem with it, we’ll exchange or replace it.